Terms of Service

Agreement to Terms

Welcome to Geeks in Sneaks. These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Geeks in Sneaks ("Company," "we," "us," or "our") governing your use of our on-site PC repair and IT support services.

By requesting, scheduling, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated Terms.

Description of Services

Geeks in Sneaks provides on-site PC repair and IT support services to residential and business customers. Our services include, but are not limited to:

• PC repair and troubleshooting
• Virus and malware removal
• Operating system installation and configuration
• Software installation and support
• Network setup and repair
• Data backup and recovery assistance
• Hardware repair and replacement
• Printer setup and support
• Business IT support and consulting
• Custom software development
• AI automation services

Services are provided at the customer's location within our service area. We come to your home or business to diagnose and resolve your IT issues.

Service Limitations

Geographic Service Area

Our on-site services are available in the following areas of Florida:

• Clearwater
• Clearwater Beach
• Dunedin

We primarily serve Pinellas County in the Tampa Bay area. Service availability outside these areas is subject to additional travel fees and scheduling constraints.

Supported Systems

We specialize in Windows PCs and related equipment. Our services include support for:

• Windows-based computers (desktops and laptops)
• Windows operating systems (Windows 10, Windows 11, and earlier versions)
• PC-compatible hardware and peripherals
• Network equipment (routers, switches, access points)
• Printers and scanners

Services We Do Not Provide

We do not service Apple/Mac products. The following are outside the scope of our services:

• Apple Mac computers (MacBook, iMac, Mac Pro, Mac Mini)
• macOS operating system support
• iOS devices (iPhone, iPad)
• Apple-specific software and services
• Linux server administration (consumer Linux support available)
• Enterprise-level data center services
• Physical repair requiring soldering or component-level work (referred to specialists)

Pricing and Payment

Service Rates

Our current hourly rates are:

• Standard Rate: $75/hour (Monday–Friday, 9:00 AM – 6:00 PM)
• After-Hours Rate: $125/hour (after 6:00 PM, weekends, and holidays)
• Business IT Support: Custom pricing available

Time is billed in 15-minute increments. A minimum service charge of one hour applies to all on-site visits. Travel time within our standard service area is included at no additional charge.

Estimates

We provide estimates for service work based on the information you provide. Estimates are approximations and not guaranteed final prices. Actual costs may vary based on:

• Complexity of issues discovered during diagnosis
• Additional problems identified during service
• Parts or software required
• Time required to complete repairs

We will communicate with you before proceeding with any work that significantly exceeds the original estimate.

Parts and Materials

Parts, components, and software licenses are charged separately from labor at current market prices plus a reasonable markup. We will inform you of parts costs before ordering or installing any components.

Payment Terms

Payment is due upon completion of services. We accept the following payment methods:

• Cash
• Personal or business checks
• Major credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards

Business customers may be eligible for invoicing with net-30 payment terms upon credit approval. Returned checks are subject to a $35 fee. Late payments may incur interest at 1.5% per month.

Scheduling and Appointments

Booking Service

Appointments can be scheduled by phone at (727) 230-8000 or through our website contact form. We offer flexible scheduling, including same-day service when available.

Appointment Windows

We schedule appointments in 2-hour windows to accommodate traffic and variable service times. We will call or text when we are en route to your location. If running late, we will notify you as soon as possible.

Access Requirements

You must ensure:

• An authorized adult (18+) is present during the service appointment
• Access to the equipment requiring service
• Necessary passwords and login credentials are available
• A safe and appropriate work environment
• Pets are secured if they may interfere with service

Cancellation Policy

Cancellation Notice

We require at least 24 hours' notice for appointment cancellations. To cancel or reschedule, please contact us by phone at (727) 230-8000 or email at info@geeksinsneaks.com.

Late Cancellations

Cancellations with less than 24 hours' notice may be subject to a cancellation fee of up to one hour of service at the applicable rate. We understand emergencies happen and will consider waiving fees on a case-by-case basis.

No-Show Policy

If no one is available to provide access at the scheduled appointment time and we have not received notice, this is considered a no-show. No-shows are subject to a fee equal to one hour of service at the applicable rate.

Rescheduling

Rescheduling requests made with at least 24 hours' notice incur no fees. We will work with you to find a convenient alternative time.

Our Cancellations

In rare circumstances, we may need to reschedule your appointment due to emergencies, illness, or unforeseen circumstances. If we must cancel, we will notify you as soon as possible and prioritize rescheduling your service.

Refund Policy

Satisfaction Guarantee

We stand behind our work. If you are not satisfied with our service, please contact us within 30 days of service completion and we will work to resolve the issue at no additional charge.

Refund Eligibility

Refunds may be provided in the following circumstances:

• Service was not performed as described
• The same issue recurs within 30 days due to our workmanship
• We are unable to resolve the issue after a reasonable attempt

Non-Refundable Items

The following are not eligible for refunds:

• Parts, components, and hardware that have been installed or opened
• Software licenses and subscriptions purchased on your behalf
• Diagnostic fees when issues are identified but customer declines repair
• Services completed as requested, even if the outcome was not as customer hoped
• Issues caused by customer actions after service completion
• Problems unrelated to the original service performed

Refund Process

To request a refund, contact us at info@geeksinsneaks.com or (727) 230-8000 with your service details and reason for the request. We will review your request and respond within 5 business days. Approved refunds will be processed using the original payment method within 7-10 business days.

Customer Responsibilities

As a customer, you agree to:

• Back up your data: Before any service appointment, ensure all important data is backed up. While we take precautions, data loss can occur during repairs or troubleshooting.
• Provide accurate information: Give us complete and accurate information about the issues you are experiencing and any relevant history.
• Provide necessary access: Ensure we have physical access to equipment and provide required passwords, login credentials, and software licenses.
• Maintain a safe environment: Provide a safe work area with adequate lighting, ventilation, and space to perform services.
• Own or authorize service: Confirm that you own the equipment or have authorization from the owner to request service.
• Legal software compliance: Ensure all software on your systems is properly licensed. We will not install pirated or unlicensed software.

Warranty

Service Warranty

We provide a 30-day warranty on all labor and workmanship. If the same issue recurs within 30 days of service completion due to our work, we will return and resolve it at no additional charge.

What's Covered

• Recurrence of the specific issue that was repaired
• Problems directly related to our service work
• Defective parts we supplied (covered by manufacturer warranty)

What's Not Covered

• New or unrelated issues that develop after service
• Problems caused by customer actions, misuse, or accidents
• Damage from power surges, water, or physical impact
• Software issues caused by user-installed programs or updates
• Virus or malware infections occurring after service
• Hardware that fails due to age or pre-existing conditions
• Issues with customer-supplied parts

Claiming Warranty Service

To claim warranty service, contact us at (727) 230-8000 and reference your original service date. We will schedule a follow-up visit to diagnose and address the issue.

Limitation of Liability

Data Loss Disclaimer

Geeks in Sneaks is not liable for any data loss that may occur during or as a result of our services. Computer repair and IT services inherently carry risks of data loss. You are solely responsible for maintaining backups of your important files, documents, photos, and other data.

We strongly recommend backing up all data before any service appointment. If you need assistance with backup, please let us know and we can help establish a backup solution before proceeding with repairs.

Maximum Liability

To the maximum extent permitted by law, Geeks in Sneaks's total liability for any claims arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim.

Consequential Damages

In no event shall Geeks in Sneaks be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of data, files, or programs
• Loss of profits or revenue
• Business interruption
• Loss of use of equipment
• Cost of substitute services
• Any other economic loss

This limitation applies regardless of the form of action, whether in contract, tort, negligence, strict liability, or otherwise.

Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including:

• Implied warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy or reliability of results

We do not guarantee that our services will resolve all issues, prevent future problems, or produce specific results. Technology is inherently unpredictable, and outcomes can vary based on many factors beyond our control.

Indemnification

You agree to indemnify, defend, and hold harmless Geeks in Sneaks, its owners, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorney's fees) arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Any misrepresentation made by you
• Unlicensed software found on your systems

Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property ofGeeks in Sneaks or its content suppliers and is protected by copyright and trademark laws.

Any custom software, scripts, or configurations we create specifically for you remain our intellectual property unless otherwise agreed in writing. You are granted a non-exclusive, non-transferable license to use such materials for your personal or business purposes.

Dispute Resolution

Good Faith Negotiation

In the event of any dispute arising from these Terms or our services, you agree to first attempt to resolve the matter informally by contacting us directly. Most issues can be resolved through open communication.

Mediation

If informal resolution is unsuccessful, either party may request mediation before a mutually agreed-upon mediator. Each party shall bear its own costs, with mediation fees shared equally.

Binding Arbitration

If mediation fails, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place inPinellas County, Florida. The arbitrator's decision shall be final and binding.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State ofFlorida, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Pinellas County, Florida, and you consent to the personal jurisdiction of such courts.

Termination

We reserve the right to refuse or terminate service to any customer at our discretion, including but not limited to situations involving:

• Abusive or threatening behavior toward our staff
• Failure to pay for services rendered
• Unsafe work environments
• Illegal activity or requests to perform illegal actions
• Repeated cancellations or no-shows
• Violation of these Terms

Upon termination, you remain responsible for payment of any services already rendered. Sections of these Terms that by their nature should survive termination shall survive, including Limitation of Liability, Indemnification, and Dispute Resolution.

Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Geeks in Sneaks regarding our services and supersede all prior agreements, understandings, and communications, whether written or oral.

Contact Us

If you have questions about these Terms of Service, please contact us:

Geeks in Sneaks
Clearwater, FL

Email: info@geeksinsneaks.com

Phone: (727) 230-8000

Available 24/7 for Emergency Support