Last updated: January 31, 2025

Introduction

Geeks in Sneaks ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.

We provide on-site PC repair and IT support services in Clearwater, Florida, and the surrounding areas including Clearwater, Clearwater Beach, Dunedin. This policy applies to all information collected through our website at https://geeksinsneaks.com, our contact forms, phone communications, email correspondence, and in-person service visits.

Please read this Privacy Policy carefully. By using our services or website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

Name
Email address
Phone number
Home or business address (for on-site service visits)
Payment information (processed securely at time of service)

Service-Related Information

When you use our IT support services, we may collect:

Details about your computer or IT issues
Equipment specifications and serial numbers
Software and operating system information
Network configuration details
Service history and previous repairs

Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device type and operating system
Pages visited and time spent on pages
Referring website addresses
Geographic location (city/region level)

Contact Form Submissions

When you submit our contact form, we collect:

Name and contact information
Service interest and location
Message content describing your needs
Source page and marketing attribution data (UTM parameters)

How We Collect Information

We collect information through the following methods:

Direct interactions: When you fill out our contact form, call us, email us, or request our services
On-site visits: During service appointments at your home or business
Automated technologies: Through cookies, analytics tools, and similar technologies when you visit our website
Third-party sources: We may receive information from business partners or referral sources

How We Use Your Information

We use the information we collect for the following purposes:

Providing services: To deliver IT support, diagnose issues, and perform repairs
Communication: To respond to inquiries, schedule appointments, and provide service updates
Customer support: To address your questions, concerns, and warranty claims
Service improvement: To analyze usage patterns and improve our services and website
Marketing: With your consent, to send promotional communications about our services
Legal compliance: To comply with applicable laws, regulations, and legal processes
Business operations: For billing, accounting, and record-keeping purposes

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our site.

Types of Cookies We May Use

Essential cookies: Required for basic website functionality
Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
Marketing cookies: Used to track visitors across websites to display relevant advertisements

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect some website functionality.

Google Analytics

We may use Google Analytics to analyze website traffic and usage patterns. Google Analytics uses cookies to collect anonymous information about how visitors use our site. This information is transmitted to and stored by Google. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service providers: We use third-party service providers to help operate our business, including website hosting (Vercel) and database services (Supabase). These providers have access to your information only to perform services on our behalf and are obligated to protect it.
Legal requirements: We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business transfers: If Geeks in Sneaks is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With your consent: We may share information with third parties when you have given us permission to do so.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure, encrypted data transmission (HTTPS/TLS)
Secure database storage with access controls
Regular security assessments and updates
Limited employee access to personal information on a need-to-know basis

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

To provide ongoing services and support
To maintain service records and warranty information
To comply with legal, accounting, or reporting requirements
To resolve disputes and enforce our agreements

Contact form submissions and service records are typically retained for 7 years for business and legal purposes. You may request deletion of your information at any time, subject to legal retention requirements.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request that we delete your personal information, subject to certain exceptions
Opt-out: Unsubscribe from marketing communications at any time
Portability: Request your data in a portable format

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within 30 days.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to Know: You may request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, our business purposes for collecting it, and the categories of third parties with whom we share it.
Right to Delete: You may request that we delete the personal information we have collected from you, subject to certain exceptions.
Right to Opt-Out: You have the right to opt out of the sale of your personal information. Note: We do not sell personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, please contact us at info@geeksinsneaks.com.

Florida Privacy Rights

As a Florida-based business, we comply with applicable Florida privacy laws. Florida residents may have additional rights regarding their personal information. If you are a Florida resident and have questions about your privacy rights, please contact us.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child under 13, we will promptly delete that information.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Geeks in Sneaks. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "Last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.

For material changes, we may provide additional notice, such as posting a notice on our website or sending you an email notification if we have your email address on file.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Geeks in Sneaks
Clearwater, FL

Email: info@geeksinsneaks.com

Phone: (727) 230-8000

We will respond to your inquiry within 30 days.